![]() %WINDIR%\PCHealth\HelpCtr\Binaries\Helpctr. %WINDIR%\PCHealth\HelpCtr\Binaries\Helpctr.exeįor computers running Windows Server 2003 with Service Pack 1 (SP1) %WINDIR%\PCHealth\HelpCtr\Binaries\Helpsvc.exe Windows XP with Service Pack 2 (SP2) and Windows XP Professional 圆4 Edition with Service Pack 1 (SP1) The firewall exceptions required for Offer (Unsolicited) Remote Assistance depend on the version of Windows you are running.Įnable the Remote Assistance exception for the domain profile. If you enable this policy setting, you should also enable firewall exceptions to allow Remote Assistance communications. ![]() When you enter the name of the helper user or user groups, use the following format: To configure the list of helpers, click "Show." In the window that opens, you can enter the names of the helpers. If you enable this policy setting, you have two ways to allow helpers to provide Remote Assistance: "Allow helpers to only view the computer" or "Allow helpers to remotely control the computer." When you configure this policy setting, you also specify the list of users or user groups that are allowed to offer remote assistance. If you do not configure this policy setting, users on this computer cannot get help from their corporate technical support staff using Offer (Unsolicited) Remote Assistance. If you disable this policy setting, users on this computer cannot get help from their corporate technical support staff using Offer (Unsolicited) Remote Assistance. If you enable this policy setting, users on this computer can get help from their corporate technical support staff using Offer (Unsolicited) Remote Assistance. In doing so, it helps keep employees productive and less frustrated as they continue to work from home, at least some of the time. This policy setting allows you to turn on or turn off Offer (Unsolicited) Remote Assistance on this computer. Remote help in Microsoft Endpoint Manager offers helpdesks the controls and flexibility they need to provide secure and simple remote assistance for Windows users.
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